Cancellation Policy
| No Cancellation / Amendment / Postponement charges are applicable prior to 48 hours from the check-in date. | |
| 100% of cancellation charges are applicable within 48 hours of check-in for regular booking. | |
| Refunds of any valid cancellation amount will take 10 working days and will attract 5% of payment gateway charges. |
Hotel Policy
| Check-in time is 14:00 pm and check-out time is 12:00 pm. | |
| Early check-in or late check-out will be taken as full-day occupancy and the guests will be charged for the same. | |
| Usage of the swimming pool is complimentary. Guests should carry a nylon swimsuit, cream, and lotion kit. | |
Guests can relish the food served at O Café during the following fixed hours:
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| Meals, which are a part of the package cannot be redeemed against room service. | |
| Breakfast will be served at O Café – the all-day dining restaurant as a’la carte or buffet depending upon the operational convenience. However, guests are free to ask for any specific food preference from the menu as per their suitability. | |
| In-room dining services are available 24/7 at the hotel. | |
| The guest should cause no damage to the property, room, or any of the belongings of the property and the rooms. In case of any damage done, the cost for replacement or repair will be charged to the guest. | |
| Food and liquor bought from outside are not allowed in the hotel. | |
| Pets are not allowed in our hotel. | |
| Bringing goods and/or storing of raw or exposed cinema films or any other article of a combustible or hazardous nature and/or prohibited goods and/or goods of objectionable nature is prohibited. The guest shall be solely liable and responsible to the management, its other guests, invitees visitors, agents and servants for all loss financial or otherwise and damage that may be caused by such articles or as a result of the guest’s own negligence and non-observance of any / instructions. | |
| Images shown on the website are strictly only for marketing and promotional purposes. They are not a representation of the final activity or experience and may vary. | |
| The management reserves to itself the right to add to or alter or amend any of the above terms, conditions and rules. |
Child Policy
| A maximum of two kids below 12 years of age can stay with their parents. Extra bed is subject to availability. |
Sustainability Policy
| O by Tamara is a unit of Tamara Leisure Experiences and is guided by the Group's commitment to Responsible Hospitality. In line with this philosophy, we integrate sustainable practices into our operations to create positive outcomes for our guests, communities, the environment, and our business. At Tamara Leisure Experiences, sustainability is at the heart of everything we do. Guided by our philosophy of Responsible Hospitality, we are committed to harmonising People, Planet, and Profit, creating exceptional guest experiences while contributing positively to our communities, the environment, and long-term business success. Responsible Hospitality shapes every decision we make. It strengthens our resilience by supporting long-term sustainability, stakeholder engagement, responsible risk management, employee well-being, guest satisfaction, innovation, and brand reputation. By embedding these principles across our operations, we continue to adapt to changing needs, build meaningful relationships, and create lasting value for all our stakeholders. |
People
| We are committed to the well-being, growth, and empowerment of our people. We believe that sustainable businesses are built on strong relationships with employees, guests, local communities, and partners. We foster a safe, inclusive, and respectful workplace that supports learning, professional development, and equal opportunities for all. We are committed to maintaining a workplace free from discrimination and actively promote local employment, enabling authentic hospitality through the knowledge, culture, and traditions of our destinations. For our guests, we strive to deliver memorable experiences by understanding their needs, celebrating local culture, and providing welcoming, accessible, and inclusive spaces. Through meaningful engagement with local communities, we support socio-economic development, preserve cultural heritage, and create shared value. By placing people at the centre of our business, we aim to strengthen relationships, promote social equity, and contribute to thriving communities. Planet We recognise our responsibility to protect and preserve the natural environment for future generations. We are committed to reducing our environmental footprint through responsible resource management, energy efficiency, water conservation, waste reduction, sustainable sourcing, and biodiversity conservation. Across our properties, we continually seek opportunities to minimise emissions, improve operational efficiency, and promote environmentally responsible practices. We also strive to raise awareness among our employees, guests, and partners, encouraging collective action towards a more sustainable future. |
Profit
| We believe that responsible business practices and long-term profitability go hand in hand. By integrating sustainability into our operations, we create lasting value through greater operational efficiency, responsible procurement, reduced environmental impact, and effective resource management. These initiatives not only optimise costs and strengthen resilience but also support compliance with evolving regulations and industry standards. As travellers increasingly seek businesses that reflect their values, our commitment to sustainability enhances our reputation, strengthens guest trust, and contributes to sustainable business growth. At Tamara Leisure Experiences, our commitment to sustainability is unwavering. Through Responsible Hospitality, we remain dedicated to creating meaningful experiences while preserving the people, places, and resources that make them possible for generations to come. |